Last updated: November 9, 2026 · Jump to: Cancellations · Contact & support · Shipping · Returns & refunds · Warranty · EU/UK consumer rights · Terms of service · Privacy
Contact & support
Have a problem? Contact us first. Message us in the support chat before opening a bank or card dispute. A delay, a wrong item, a shipping question or a defect can almost always be fixed directly and much faster than a chargeback. Please give us at least 7 days to resolve it.
Seller: [LEGAL NAME / BUSINESS NAME]
Registered address: [ADDRESS]
VAT / company number: [VAT NUMBER OR "private seller"]
Contact: live support chat — tap the 💬 Support button at the bottom-right of any page. A real person answers there, usually within 24 hours.
Shipping
Where we ship from: [COUNTRY OF DISPATCH]. Where we ship to: [COUNTRIES / "worldwide except …"].
Shipping cost. After you place an order we email you the exact shipping cost and estimated delivery date for your address. You pay only after you have confirmed them. The total in the payment link is the total you are charged by us.
Delivery time. Production: about 3 weeks. Delivery after dispatch: about 1 week. Custom-color karts add [DAYS/WEEKS] of build time.
Tracking. A tracking number is emailed as soon as your kart is dispatched.
Duties and taxes. Import duties and local taxes outside [REGION] may apply and are payable by the buyer, unless stated otherwise in your quote.
Cancellations
Before payment. You can cancel an order at any time before you pay, free of charge. Just tell us in the support chat.
After payment, before production starts. Email us within 48 hours of payment and we refund 100% to your original payment method.
After production has started. Every unit is built to order, so a cancellation after production starts is handled under the Returns & refunds section below. Where EU/UK law gives you a right of withdrawal, it always applies.
Returns & refunds
1. Return window. You may request a return within [14 or 30] days of delivery. The kart must be unused, in its original condition and packaging, with all accessories.
2. Items that can't be returned. Custom-color or made-to-order karts (final sale, except where the law gives you a right of withdrawal); karts that have been ridden, damaged by the customer or altered; shipping charges (except where the return is due to our error or a defect).
3. How to start a return. Email us with your order number and the reason. We send a return authorization and instructions. Please do not ship anything back without authorization.
4. Return shipping. Unless the return is due to our error or a defect, return shipping is paid by [THE BUYER / US]. Karts are large, heavy items, so ask us for a return-shipping estimate first. Restocking fee: [NONE / AMOUNT]. Use a tracked, insured service.
5. Refunds. After we receive and inspect the return, we refund to your original payment method, normally within 5–10 business days (and never later than 14 days where EU/UK law applies).
6. Damaged, defective or wrong items. Inspect your order on arrival. If anything is damaged, defective or incorrect, contact us within 48 hours of delivery with photos and your order number. We will arrange repair, replacement parts, a replacement unit or a refund. Please keep all packaging until it is resolved.
Warranty
Frame: 1 year against manufacturing defects. Motor, controller and battery: 1 year under normal use. Not covered: normal wear (tyres, brake pads, chains), crash damage, misuse, unauthorized modifications. To claim, message us in the support chat with your order number, photos or video of the problem.
EU & UK consumer rights
If you buy as a consumer in the EU, EEA or UK, these rights apply automatically and nothing in our policies reduces them.
Right of withdrawal — 14 days. You may withdraw from your purchase within 14 days of receiving the goods without giving a reason. A message to us in the support chat stating that you withdraw is enough. We refund everything you paid, including standard delivery, within 14 days of your notice; we may wait until the goods are back or you show proof of dispatch. You return the goods within 14 days and pay the direct return cost unless stated otherwise above.
Legal guarantee — 2 years. Goods sold to consumers come with a 2-year legal guarantee of conformity: if they are faulty or not as described, you are entitled to repair or replacement and, if that is not possible, a price reduction or refund. This is in addition to our own warranty.
Online dispute resolution. You may also contact your national consumer authority or an alternative dispute resolution body in your country.
Terms of service
1. Who we are. This store is operated by [LEGAL NAME] (details in Contact above). By placing an order you agree to these terms.
2. Eligibility. You must be of legal age (18+) to purchase. Kids' models must be used under adult supervision.
3. Products, prices & orders. Prices are in US dollars and exclude shipping, duties and taxes unless stated. Performance figures (speed, range, power) are manufacturer estimates and vary with conditions. Photos may show optional custom finishes. Your order is an offer to buy; it becomes binding once you pay via the secure payment link we send. We may decline or cancel and fully refund an order, e.g. for pricing errors, stock issues or suspected fraud.
4. Payment. Payments are processed by a secure third-party payment provider. All prices are in US dollars (USD). We never see or store full card numbers.
5. Safety & proper use. Go-karts, drift karts and buggies are powered vehicles and can cause serious injury. Use them on private grounds or tracks only, not on public roads, always with a helmet and protective gear, never under the influence of alcohol or drugs, and never with more riders than the model allows. You are responsible for complying with local laws.
6. Liability. To the extent permitted by law, our liability is limited to the price paid for the product. Nothing limits liability that cannot be limited by law, or your statutory consumer rights.
7. Governing law. These terms are governed by the laws of [COUNTRY], without removing protections of the consumer law of your country of residence.
Privacy policy
Controller: [LEGAL NAME], contact via the support chat on this site.
What we collect. Order data (name, email, phone, delivery address, order details); payment confirmation from our payment provider (we do not store card numbers); messages you send us; basic technical data (IP, browser) needed to run and secure the site.
Why. To process, ship and support your order, send order and shipping emails, prevent fraud, and meet legal obligations (e.g. accounting).
Who we share it with. We do not sell your data. We share it only with the payment provider, shipping carriers, our hosting and email providers, and authorities where required by law.
Retention. Order records are kept as long as required by tax and accounting law; other data is deleted when no longer needed.
Cookies. We use only essential storage to remember your cart. No advertising trackers.
Your rights. Under GDPR/UK GDPR and similar laws you may request access, correction, deletion or export of your data, object to processing, and complain to your data protection authority. Email us to exercise them.